Teresa Bagwell, property manager at Sango Ridge Townhomes in Clarksville, Tennessee, achieved 100% resident vehicle registration within one month of launching Reliant Parking in June 2025. She managed the entire rollout alone, implementing six steps. These steps include setting the tone, creating urgency with a free permit window, communicating across every channel, running a dry enforcement period, building resident relationships, and using the Entrata integration.
Resident registration is the foundation of any parking management system. A system with 60% registration leaves 40% of vehicles unverifiable by enforcement. A system with 100% registration makes enforcement airtight from day one. The steps Teresa followed to reach 100% are documented below, and they can be applied at any multifamily or townhome community regardless of size.
Teresa shared her full approach in a YouTube video interview. This case study walks through the same six steps she used, expanded with context and insights for any property manager planning a similar rollout.
Quick Snapshot: Sango Ridge Townhomes at a Glance
| Detail | Information |
| Property | Sango Ridge Townhomes |
| Location | Clarksville, Tennessee |
| Management company | Brookside Properties |
| Property manager | Teresa Bagwell |
| Community size | 94 units |
| Parking spaces | 367 spaces (3.9 spaces per unit) |
| Property type | Townhome community |
| Reliant Parking launch | June 2025 |
| Registration result | 100% of residents registered within the first month |
| Dry enforcement result | 12 vehicles identified in the warning period. 4 towed on launch night |
| Entrata integration | Yes (credited as an important time-saver for solo management) |
| Client Quote | “Working with Reliant’s team has been great. They have been patient, helpful, and made the tech side easy for me. The system helps me keep control of how many residents and vehicles are on site. It is more than just parking enforcement.” (Teresa Bagwell, Property Manager at Sango Ridge Townhomes) |
| YouTube interview | https://www.youtube.com/watch?v=B7BHmCOcZBk |
Sango Ridge has the highest ratio in the Reliant case study portfolio, with 367 spaces for 94 units, or 3.9 spaces per unit. This is typical for a townhome community, as each townhome unit often has a private driveway or attached garage plus access to shared lot spaces. The numbers appear high until you consider the property type.
What Parking Management Looked Like at Sango Ridge Before June 2025
A 100% registration result only means something when you know what came before it. Sango Ridge operated without a digital parking management system before June 2025. The property relied on informal tracking, which gave management no reliable record of which vehicles belonged to which units across 367 spaces.
This gap created predictable problems. There was no way to distinguish a resident vehicle from an unauthorized one, and no consistent way to enforce parking rules across driveways, garages, and shared lot spaces without a central database. The absence of a system made accurate enforcement nearly impossible for a townhome community where each unit carries multiple vehicles.
The decision to implement Reliant Parking in June 2025 gave Teresa a tool to bring every vehicle into a verifiable record. The previous state was not dramatic, but rather incomplete. An incomplete record is the core problem any parking system is built to solve. Teresa’s full account of the starting point is available in her YouTube interview.
Step 1: Set the Tone Early and Be the Champion of Change
Resident adoption starts with the manager’s own posture toward the system. Teresa’s opening principle was direct that residents are more likely to get behind something that you yourself are behind. She made sure her communication conveyed a genuine belief in what Reliant Parking would deliver before she sent a single text or flyer. She framed it as a positive upgrade for residents, not a management mandate.
She presented three benefits to residents. The first is fairness, which makes sure that every resident plays by the same rules. The second is organization, which provides clear records showing who is registered and where. The third benefit is security, allowing management to know which vehicles belong on the property.
Lead with what residents gain when you announce a new parking management system. They get better parking availability once unauthorized vehicles are removed. They get fairer enforcement when every vehicle sits in the system. They get less frustrated when a guest permit takes 30 seconds instead of an office visit.
Your tone in the announcement sets the adoption rate. A manager who presents the system as a resident benefit will see faster registration than one who frames it as a new enforcement rule.
Step 2: Use the First-Month Free Permit Window to Create Urgency
Reliant Parking provides the first permit at no cost to existing residents during the first 30 days of a rollout. This policy gave Teresa two tools in one, which are a financial incentive and a hard deadline.
The financial incentive removed the cost objection. Residents who likely have delayed registration because of the permit fee had no reason to wait. The deadline created urgency. Teresa put it plainly, “The fact that it expired after 30 days pushed them to act fast.”
This is basic deadline psychology. Residents register at their convenience when there is no deadline. They, however, register immediately when a deadline is linked to a benefit.
Verify with your Reliant onboarding specialist if the first-month free permit policy applies to your property during the Reliant Parking rollout. Then, make sure it is prominently promoted across all communication channels from day one. The free permit window only works if residents know it expires, so make the expiry date visible in every message.
Step 3: Use Every Communication Channel at the Same Time
Teresa used five communication channels at once during the rollout.
- Mass text messages to all residents, which deliver read rates far higher than email. Teresa described email as outdated compared to texts and flyers.
- Door-to-door flyers created in Canva, which require no design budget and create a moment of attention that a digital notification cannot replicate.
- Direct conversations with residents during daily interactions.
- Phone calls to residents who had not yet registered as the deadline approached.
- Reminders during maintenance visits, using an already-scheduled contact point to reinforce the registration message.
The principle is simple, as every resident can be reached through a different channel. Some respond to texts, while others respond to physical flyers. Others require a direct conversation. Running all channels at once makes sure that no resident misses a message due to their communication preferences. Do not rely on email alone. Physical flyers and mass texts deliver higher open rates for this type of announcement. Use every available channel in the first week.
Step 4: Run a Dry Enforcement Period Before the First Tow
A dry enforcement period is a window before official towing begins, where enforcement officers patrol the property and identify non-compliant vehicles without removing any. Teresa ran this period in partnership with West Nashville Towing.
The results were specific, as officers identified 12 vehicles as non-compliant during the dry run. Teresa then notified all residents by email, shared what was found, and gave them two to three days to get into compliance before official enforcement began.
Only 4 of those 12 vehicles remained non-compliant and were towed by launch night. That means 8 of 12 non-compliant vehicles came into compliance during the warning period alone, a 67% voluntary compliance rate from a single notification.
The approach builds trust because it follows a fair process. Giving residents advance notice and time to correct violations demonstrates that the goal is compliance, not revenue from towing. Teresa was explicit that she was not trying to tow for towing’s sake.
To implement a dry enforcement period at your property,
- Confirm the warning period dates with your tow company partner before announcing enforcement.
- Document every warning notice with a photo, vehicle details, and the date issued.
- Track which vehicles receive warnings so you can follow up before launch night.
- Communicate the warning period explicitly to residents, because transparency accelerates voluntary compliance.
A two-week dry enforcement period converts most compliance problems before official enforcement begins. Less confrontation, better outcomes.
Step 5: Build Resident Relationships Alongside the Rules
Resident cooperation in a rollout is driven by perceived fairness and manager intent, not by enforcement strength alone. Teresa’s approach was not purely procedural. She invested in the relational side alongside the communications and enforcement steps, making clear to residents that her goal was better parking for everyone, not targeted enforcement.
She did not present herself as an enforcer but as someone who genuinely wanted to improve the parking experience for residents who followed the rules. The enforcement tools, including the warnings, the permit system, and the tow company partnership, served that goal rather than defining it.
This distinction matters because residents who understand that enforcement is about fairness are more likely to register, more likely to cooperate, and less likely to dispute outcomes. Residents who feel targeted will resist even a well-designed system.
Present the parking system to residents as a fairness mechanism, a way to protect residents who follow the rules from those who do not. The enforcement comes last, not first.
Step 6: Use the Entrata Integration to Remove Manual Work
Teresa manages Sango Ridge entirely on her own. Every manual step that can be eliminated matters for a one-person operation handling resident communications, maintenance coordination, lease management, and a parking rollout at the same time.
The Reliant Parking integration with Entrata, one of the most widely used property management systems in the US multifamily, removes one of those steps. Resident data that exists in Entrata does not need to be re-entered in Reliant Parking separately. The two systems share the information.
Teresa’s observation is that, “It’s one less step I have to take. The less I have to do manually, the better.”
Check whether your property management system integrates with Reliant Parking before your rollouti if you run a solo operation or a lean team. Setting up the integration before launch day removes ongoing manual work, not just at rollout but for every future resident move-in and move-out. Reliant Parking currently integrates with Entrata, Yardi, RealPage, and MRI. Confirm which integrations are available for your specific PMS with the Reliant onboarding team.
Use your PMS integration from day one. It is easier to set up before the rollout than to add it later, after manual habits have already formed.
The Results: 100% Registration, 4 Tows, and Full Parking Control in One Month
Sango Ridge produced four measured outcomes from the June 2025 rollout.
Result 1. 100% resident registration in one month. All 94 units at Sango Ridge Townhomes registered their vehicles in the Reliant Parking system within the first 30 days of launch. No community had achieved this before as far as Teresa was aware, and she set it as a competitive goal.
Result 2. Dry enforcement efficiency. Officers identified 12 non-compliant vehicles during the dry run. Teresa notified residents by email, gave them two to three days to comply, and by launch night, 8 had self-corrected. Only 4 were towed. The 67% voluntary compliance rate shows that fair enforcement processes, giving residents notice and time to act, outperform aggressive immediate enforcement.
Result 3. Control beyond parking. The system helped Teresa keep control of how many residents and vehicles were on site. That visibility is as valuable as the parking enforcement itself for a solo property manager.
Result 4. Positive team experience. Teresa named the Reliant Parking onboarding team in her testimonial as patient, helpful, and technically accessible. The support experience was part of the result for a one-person operation with no IT background.
What Teresa Bagwell Says About the Experience
“Working with Reliant’s team has been great. They have been patient, helpful, and made the tech side easy for me. The system helps me keep control of how many residents and vehicles are on site. It is more than just parking enforcement.” Teresa Bagwell, Property Manager at Sango Ridge Townhomes
The quote deserves a closer look. A one-person management team can describe a parking system as more than just parking enforcement. This perspective shows an aspect often missed by property managers, which is the insight a permit database offers regarding the actual residents of the property, the number of vehicles each household owns, and the alignment of the resident population with the lease records.
Which of These Six Steps Can You Apply at Your Property This Week?
The right starting point depends on where your property stands. Match your situation to one of these four profiles.
Profile 1: Property manager preparing to launch Reliant Parking for the first time.
Start with Step 1 (set the tone) and Step 3 (multichannel communication) at the same time. Your first communication defines the adoption rate. Use mass texts and door flyers from day one.
Profile 2: Property already launched, but registration is stuck below 80%.
Prioritize Step 2 (urgency mechanism). Residents keep delaying without a deadline attached to registration. Create a deadline tied to a clear benefit, whether that is a free permit period, an enforcement start date, or both.
Profile 3: Planning the first enforcement action, but nervous about backlash.
Prioritize Step 4 (dry enforcement). Two weeks of warnings before the first tow converts most potential conflicts into voluntary compliance. Residents who were warned and still did not comply have no credible dispute.
Profile 4: Solo property manager or lean team managing multiple responsibilities.
Prioritize Step 6 (PMS integration). Set up the Entrata, Yardi, or RealPage integration before launch day. Every manual step you eliminate at the start saves hours over the first year.
Why Resident Parking Registration Rate Determines Enforcement Effectiveness
A parking enforcement system’s effectiveness relies on its registration database. Parking enforcement becomes unreliable if 20% of vehicles are unregistered. Achieving 100% registration links every resident vehicle to a unit, making unregistered vehicles clearly unauthorized. Teresa Bagwell reached this goal within the first month of the June 2025 launch, demonstrating that full registration is attainable with effective communication.
How to Write a Parking Announcement That Residents Actually Read
A parking announcement that shows resident benefits like improved parking, fair enforcement, and easier guest pass management leads to better engagement and quicker responses. Teresa Bagwell focused the Sango Ridge message on fairness, organization, and security, using mass texts and door flyers to ensure all residents received it multiple times. Relying solely on email limits reach to those who frequently check it, often a small group in multifamily communities.
How to Run a Dry Enforcement Period for a New Parking System Launch
A dry enforcement period allows officers to identify non-compliant vehicles before towing begins, giving residents time to self-correct. Teresa conducted a dry run at Sango Ridge Townhomes with West Nashville Towing, emailed residents the findings, and provided them two to three days to comply. 8 of 12 non-compliant vehicles had self-corrected by launch night. Only 4 were towed. Notify residents immediately after the dry run and establish a firm compliance deadline for parking compliance monitoring.
How the Reliant Parking Entrata Integration Works for Multifamily Properties
The Reliant Parking integration with Entrata simplifies resident data synchronization, eliminating manual entry when residents move in or update vehicle details. New leases in Entrata automatically update in Reliant Parking, saving time throughout the lease year for property managers like Teresa Bagwell. Reliant Parking also works with Yardi, RealPage, and MRI. Check with the Reliant onboarding team for integration availability with your PMS version before launch.
How One Property Manager Achieved What No Community Had Done Before
Teresa Bagwell successfully executed the Reliant Parking rollout at Sango Ridge Townhomes in Clarksville, Tennessee, independently achieving 100% resident vehicle registration in the first month. Her effective strategies included a strong mindset, a compliance deadline, multichannel communication, and relationship building, all of which can be replicated in any multifamily community. Watch her interview on YouTube for the full story.
Frequently Asked Questions
How did Sango Ridge Townhomes achieve 100% resident parking registration?
Property manager Teresa Bagwell used six steps: setting an enthusiastic tone, offering a 30-day free permit window, communicating through mass texts, door flyers, conversations, phone calls and maintenance reminders, running a two-week dry enforcement period with warnings before towing, building resident trust, and using the Entrata integration. All 94 units registered within the first month.
What is a dry enforcement period in apartment parking management?
A dry enforcement period is a warning phase before official towing begins. At Sango Ridge, Teresa partnered with West Nashville Towing to identify 12 non-compliant vehicles, placed warnings, and gave residents time to fix the issue. Only 4 vehicles were towed on launch night.
Why did Teresa Bagwell use multiple communication channels for the parking rollout?
Teresa used mass texts, door flyers, direct conversations, phone calls, and maintenance reminders because email alone has low read rates. Repetition across multiple channels ensured the message reached every resident regardless of how they prefer to be contacted.
How does the Reliant Parking Entrata integration help a solo property manager?
As a one-person property manager, Teresa relied on the Entrata integration to remove manual data entry. Resident information already in Entrata syncs automatically with Reliant Parking, saving hours each week by removing one more manual task from her workload.
