Staying organized is key to running a successful business as a property manager. Whether your property has a small garage or a large parking lot, having a system in place can help you keep everything in order and ensure that all your residents have a positive experience.
The following six steps will help you stay organized and make your job as a property manager easier:
1. Establish a system.
2. Keep accurate records.
3. Delegate tasks.
4. Create a budget.
5. Prioritize customer service.
With the right system in place, you can enjoy the satisfaction of having a smooth parking experience for residents, guests and staff
Establish a System
To start, you need to have a system to organize your employees, spaces, and residents. Establishing a plan will help you keep everything running smoothly, which is especially important if you manage a large parking lot.
Whether you use an old-fashioned speadsheetor a sophisticated computerized system, it’s essential to have a system that works for you and your business. If you’re managing an outdoor lot, keep a log that includes the time that spaces are rented, the amount paid, and the vehicle information.
Keep Accurate Records
Accurate records allow you to easily track the authorized vs. unauthorized vehicles on your property. By maintaining records with high integrity, consistent enforcement becomes easy. With consistent enforcement, comes very high compliance and fewer unauthorized vehicles parking on your property
As a property manager, you may be stretched too thin. You can delegate some of your tasks to other employees or utilize a parking management software to dramatically reduce the workload.
Delegating tasks will make you more productive and provide a better resident experience.
It will also help you avoid feeling overwhelmed, which can lead to burnout. When delegating tasks, choose employees who can handle the work and trust their judgment. This will make it easier to trust them with the work and allow you to focus on other essential tasks.
Create a Budget
You’ll have to create a budget for the year for your parking. Whether this is a small garage or a large lot, managing a budget will help you control your finances and avoid overspending.
By creating a budget, you’ll be able to anticipate expenses such as maintenance and repairs, signage, and enforcement.
You’ll also be able to determine how much you can charge for parking. Create a list of your anticipated expenses and try to overestimate some items if costs rise during the year.
Prioritize Customer Service
Your residents are what keep your community afloat. Investing in customer service will help you retain loyal residents, leading to increased profits.
To prioritize customer service, provide prompt and safe service, respond to all complaints, and keep your lots and garages clean.
Provide fast service by scheduling repairs for maintenance requests as quickly as possible. Respond to complaints by listening to residents and addressing their concerns. When a complaint arises, take time to listen to the residents, ask questions, and acknowledge the issue so you can fix the problem.
Finally, focus on making the parking experience a good one so that residents are happy.
With our online parking management system, you have instant, accurate vehicle and parking permit information 24/7. We help you stop abuse, increase revenue and enhance enforcement.
You can request more information or a demo here.