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How Property Managers Are Adopting Contactless Parking Management Amid COVID


Nearly one year into the coronavirus pandemic, businesses of all kinds continue to navigate operational changes to help slow the spread. With COVID-19 cases still on the rise in many communities, the push to deliver efficient and safety-driven service solutions will remain front and center for some time.


On the home front, the pandemic has forced residents across the country to hunker down in their living spaces. As a result, property owners and managers of apartment buildings, condominiums and other residential communities have been introduced to a new trend: routinely packed parking lots.


Despite fewer people coming and going, owners and property managers still have to manage their tenants’ routine needs with operational efficiency. Of primary concern is how these tasks can be addressed during a time of social distancing and guidelines that make it difficult for people to conduct business face to face. For instance, properties may wish to limit the flow of people coming and going within small offices or streamline the sterilization protocol between appointments.


Yet tenants still expect and deserve the same level of service and convenience they were accustomed to pre-COVID.


Many other industries have helped set a standard for a societal shift to contactless transactions that will most likely around after the pandemic subsides because they’re well-received:

  • Retailers have perfected the shift to curbside pickup and digital payments

  • Restaurants now encourage patrons to pay their tabs with smartphones and QR codes

  • Hotels are allowing guests to check in and open room doors with mobile keys


To give customers enhanced service during this unique time, Reliant Parking has made parking a focus of technology-enabled and virtual, contactless service. Using online parking management software, the company extends control of parking services to property managers—which has increased efficiency for managers and residents. Many of these changes are implemented and “felt” by residents within 30 days.


“We take a holistic approach to management and are invested in the entire business of parking well beyond just a permit for a car,” said Kevin Wexler, founder and CEO of Reliant Parking. “We solve problems to effectively manage the basic operation of parking. Reliant was built for a crisis like this pandemic. This is one of the easiest tasks to lift from a property manager’s full plate."


So, what does contactless parking management look like today?

  • Residents can purchase, renew and manage their permits and vehicle data directly

  • Guest permits can be easily secured by residents without going to the management office

  • Activity and other critical info are contained in an easy-to-view dashboard for property managers


Now is an ideal time to introduce new contactless parking solutions while the public is facing similar changes where they work, shop and dine. Reliant Parking offers free customized Parking Strategy Audits to identify the strongest areas of revenue-driving opportunity for property managers. Book a consultation and learn more.


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