Always On

Always On

Making Resident Support Even Simpler with Our 24/7 Call Center

While residential property owners and managers are used to being “on call” at all hours, receiving overnight inquiries about parking concerns or guest passes contributes to sleep loss and stress. Our app-based software for property owners and managers of apartment buildings, condominiums and residential communities, is alleviating this pain point with the launch of an industry-first 24/7 resident support call center, powered by our staff.

We are a full-service parking permit management system that uses easy mobile apps for residents of a variety of property types. Residents use the app to register their vehicles, order parking permits and reserve space for their guests. The app streamlines paperwork and other manpower-heavy tasks by simplifying enforcement with accurate vehicle and permit reports.

We are proud to announce that we are expanding the hours of our resident support call center, fielding inbound questions and concerns 24 hours a day, 365 days per year.

“Every aspect of our business is designed to address the real concerns our residential customers face, and many of them are handling all aspects of property management themselves,” said Kevin Wexler, founder and CEO of Reliant Parking Solutions. “Extending our resident support call center 24/7 is another way we’re helping to bring efficiency to the daily property management routine. Based on our relationships with property managers, a deep understanding of their unique property, and our impeccable customer service we can now easily handle resident issues by phone.”

Beyond increased efficiency, the resident support call center can help to increase resident satisfaction. Customers of the Reliant Parking Solutions software report a significant increase in positive reviews.

Get in touch to learn more and book a free Parking Strategy Audit.

How Property Managers Are Adopting Contactless Parking Management Amid COVID

Category: Uncategorized

Nearly one year into the coronavirus pandemic, businesses of all kinds continue to navigate operational changes to help slow the spread. With COVID-19 cases still on the rise in many communities, the push to deliver efficient and safety-driven service solutions will remain front and center for some time.

On the home front, the pandemic has forced residents across the country to hunker down in their living spaces. As a result, property owners and managers of apartment buildings, condominiums and other residential communities have been introduced to a new trend: routinely packed parking lots.

Despite fewer people coming and going, owners and property managers still have to manage their tenants’ routine needs with operational efficiency. Of primary concern is how these tasks can be addressed during a time of social distancing and guidelines that make it difficult for people to conduct business face to face. For instance, properties may wish to limit the flow of people coming and going within small offices or streamline the sterilization protocol between appointments.

Yet tenants still expect and deserve the same level of service and convenience they were accustomed to pre-COVID.

Many other industries have helped set a standard for a societal shift to contactless transactions that will most likely around after the pandemic subsides because they’re well-received:

  • Retailers have perfected the shift to curbside pickup and digital payments
  • Restaurants now encourage patrons to pay their tabs with smartphones and QR codes
  • Hotels are allowing guests to check in and open room doors with mobile keys

To give customers enhanced service during this unique time, Reliant Parking has made parking a focus of technology-enabled and virtual, contactless service. Using online parking management software, the company extends control of parking services to property managers—which has increased efficiency for managers and residents. Many of these changes are implemented and “felt” by residents within 30 days.

“We take a holistic approach to management and are invested in the entire business of parking well beyond just a permit for a car,” said Kevin Wexler, founder and CEO of Reliant Parking. “We solve problems to effectively manage the basic operation of parking. Reliant was built for a crisis like this pandemic. This is one of the easiest tasks to lift from a property manager’s full plate.”

So, what does contactless parking management look like today?

  • Residents can purchase, renew and manage their permits and vehicle data directly
  • Guest permits can be easily secured by residents without going to the management office
  • Activity and other critical info are contained in an easy-to-view dashboard for property managers

Now is an ideal time to introduce new contactless parking solutions while the public is facing similar changes where they work, shop and dine. Reliant Parking offers free customized Parking Strategy Audits to identify the strongest areas of revenue-driving opportunity for property managers. Book a consultation and learn more.

Parking Management Software for Residential Property Owners Strengthens Security, Mitigates Abuse

Category: Uncategorized

Reduce Liability Whenever and Wherever You Can

With visitor and building security in focus, Reliant Parking’s app-based technology helps property managers tighten enforcement

We’re increasing the efficiency of parking enforcement and guest traffic with real time and touchless digital solutions and app-based software for property owners and managers of apartment buildings, condominiums and residential communities. Our full-service parking management system increases transparency for property managers and residents and shifts conflict resolution scenarios to a mobile format.

“Applying decades of security industry expertise, we examined the biggest pain points for property owners and managers and sought ways to both streamline the process and smooth out common sources of conflict with technology,” said Kevin Wexler, founder and CEO of Reliant Parking. “Our software incorporates the unique parking rules of each property and immediately identifies attempts to breach or abuse the system. But, with both parties aware of the technology’s capabilities from the get-go, we find the increased transparency mitigates these issues overall.”

Residents of apartments, condominiums, HOAs and student housing complexes use the easy Reliant Parking app to register their vehicles and order parking permits online. They also can order and receive digital guest parking permits. Vehicle and permit data are updated in real-time for property managers, who can view accurate data 24/7 and determine the appropriate level of enforcement. Reliant Parking is the first in the industry to provide a 24/7 resident support call center.

“When parking spaces are in short supply due to uneven unit-to-space ratios or demand, violations and abuse increase as do requirements for management involvement,” adds Wexler. “When all residents on the property are registered and accountable, and accurate vehicle and permit data are available 24/7, enforcement will have solid data to consistently enforce property parking rules and stop abuse. Consistent enforcement yields consistent resident compliance.”

Connect with us to learn more and book a free Parking Strategy Audit.

 

Check how Reliant Parking recently transformed a 200-unit property

“I was dealing with new construction, new residents, new everything. There is absolutely no way I would’ve been able to reach my goals without Reliant. There were many times that Kevin said, “Don’t worry about it. I’ll take care of it.” Okay, somebody else is taking care of this for me. It felt like a partnership.”

Mary
Property Manager

Here are Main Challenges The Customer Had

  1. Parking Enforcement
  2. Time Management
  3. Dealing with Customer Complaints

Main Goals We Set

  1. Provide Adequate Parking to Tenants
  2. Increase Revenue
  3. Free-Up Onsite Team

Want to know more about Reliant Parking?

4 Surprisingly Simple Ways Property Managers Are Gaining More Control of Cash Flow in 2020

Category: Uncategorized

With the COVID-19 crisis, property managers were forced to pivot quickly to protect their residents and staff and ensure business continuity amid lots of uncertainty.

​So, what’s a ‘”new normal” nowadays and what are the trends you’ll need to follow?

1. Technology

Probably one of the biggest market trends we’re seeing is automation in the property management industry. This is the ability to streamline payment processes electronically. If you’re still processing each invoice and rent payment manually, you’re wasting a lot of valuable time. Confirming rent payments and juggling the paperwork for your own expense payments (insurance, maintenance, taxes, etc.) is very time-consuming. Automation is going to be a necessity in the property management industry of 2020.

2. Property Management Marketing

Microsoft Word - 4 Surprisingly Simple Ways Property Managers Ar

Probably one of the biggest market trends we’re seeing is automation in the property management industry. This is the ability to streamline payment processes electronically. If you’re still processing each invoice and rent payment manually, you’re wasting a lot of valuable time. Confirming rent payments and juggling the paperwork for your own expense payments (insurance, maintenance, taxes, etc.) is very time-consuming. Automation is going to be a necessity in the property management industry of 2020.

3. Gen Z Is Tech Savvy

Gen Z is expected to grow from 8 million to over 55 million in the next decade. Gen Z has lived their entire lives knowing and using technology and the internet.

  • The most common tech solutions:
  • Online payments
  • Free Wi-Fi
  • Charging and docking stations
  • Keyless door entry
  • Fitness center memberships
  • Outdoor heaters and fireplaces

4. Amenity Reservations

Reliant Amenities

Even millennials are becoming tech-savvy and sometimes won’t settle for the old-fashioned way of doing things, so if you are a landlord, start upgrading your amenities!

Check out Reliant Amenity—a great new tool that enables residents to make fast, easy amenity reservations and management and enforcement to easily confirm reservations. Our App provides accurate data to help confirm compliance and increase accountability—and it’s all seamlessly integrated with the Reliant Parking Apps for residents, management and enforcement. Get started now!